Question 1

What do I need to get started?

Accepted Answer

A Node.js environment, a Supabase account, and a Vercel account. Everything else is included. Deployment takes about 1-2 hours following the guide. Or choose the done-for-you option.

Question 2

How long does setup take?

Accepted Answer

Self-hosted: 1-2 hours. Done-for-you: we configure and deploy within 24-48 hours.

Question 3

Can I use my own domain?

Accepted Answer

Yes. You connect your domain in Vercel after deploying. The process takes about 10 minutes.

Question 4

What if I'm not technical?

Accepted Answer

Choose the done-for-you plan (€499 one-time). We handle everything — database, domain, email, configuration. You receive your login details within 48 hours.

Question 5

Is there a free trial?

Accepted Answer

Yes. 14 days, no credit card required.

Question 6

What if I set it up and don't use it?

Accepted Answer

The 14-day trial is exactly for this. Set it up, run a test booking, decide if it fits. You pay nothing until day 15. If you don't upgrade, you walk away with nothing owed and nothing lost.

Question 7

Can I manage multiple vehicle types?

Accepted Answer

Yes. Add cars, yachts, villas — any type of rental unit. Each has its own pricing, availability, and photo gallery.

Question 8

How does the booking flow work?

Accepted Answer

Customer submits an inquiry with dates and contact details. You receive an email alert. You review and confirm personally. The customer receives a confirmation email with their booking details.

Question 9

What emails are sent automatically?

Accepted Answer

Inquiry confirmation to the customer, inquiry alert to you, booking confirmation to the customer, and cancellation notice. All in your brand.

Question 10

Can customers pay online?

Accepted Answer

Not by default. Payment is collected in person at pickup — most rental businesses prefer this for high-value transactions. Stripe integration is available for those who want online payment.

Question 11

How does the transfer and delivery feature work?

Accepted Answer

Customers can request delivery to a custom address at the time of inquiry. You set the transfer fee in the admin panel before confirming the booking.

Question 12

Can I set my own cancellation policy?

Accepted Answer

Yes. Configure your cancellation tiers in Admin → Settings. Choose from flexible, moderate, strict, or define custom terms.

Question 13

Does it work on mobile?

Accepted Answer

Yes. The admin panel and the customer-facing site are both designed mobile-first. You can manage your entire business from your phone.

Question 14

How is this different from generic booking software?

Accepted Answer

Generic booking platforms are built for any product that can be rented — furniture, equipment, cars, rooms. RentalOS is built specifically for vehicle, yacht, villa, and motorcycle rental: the booking flow, confirmation emails, and admin panel are designed around how these businesses actually operate. You use it as-is.

Question 15

What if I need a feature that isn't included?

Accepted Answer

Template buyers have the full source code — add whatever you need. SaaS subscribers: email us. We're a small team and we build what customers actually use. If multiple people ask for the same thing, it ships.

Question 16

How much does it cost?

Accepted Answer

From €49/month (Starter), or buy the template outright for €299. Done-for-you setup is €499 one-time. See /pricing for full details.

Question 17

Can I cancel anytime?

Accepted Answer

Yes. Cancel from Admin → Billing. No questions asked, no notice period.

Question 18

Do you offer refunds?

Accepted Answer

30-day money-back guarantee on subscriptions. Template sales are final.

Question 19

What happens when my trial ends?

Accepted Answer

You choose a plan to continue. If you don't, your admin panel is locked but your data is kept for 30 days.

Question 20

Can I upgrade or downgrade?

Accepted Answer

Yes, anytime from Admin → Billing. Changes take effect on your next billing cycle.

Question 21

What tech stack is it built on?

Accepted Answer

Next.js App Router, Supabase (PostgreSQL), Resend (email), Vercel (hosting). All open source. No vendor lock-in.

Question 22

Where is my data stored?

Accepted Answer

In your own Supabase database. EU region by default. You own the database, not us.

Question 23

Is it GDPR compliant?

Accepted Answer

The system is built with GDPR in mind. You are the data controller for your customers. See our Privacy Policy for details.

Question 24

Can I self-host it?

Accepted Answer

Yes. Buy the template and deploy wherever you want. The Commercial licence allows commercial use.

Question 25

Can I buy the source code?

Accepted Answer

Yes. See /sell. Commercial licence — use it commercially, modify it, resell your work.

Question 26

Do you offer white-label for agencies?

Accepted Answer

Yes. The template licence allows you to build and deploy for clients. Contact us for agency pricing on multiple deployments.

Question 27

Can I see the code before buying?

Accepted Answer

The demo at /demo runs the exact codebase. For template buyers who want to review the source before purchase, contact us — we'll provide read-only GitHub access within 24 hours.

Question 28

Is my customer data private and secure?

Accepted Answer

Your customer data lives in your own Supabase database project. We do not have access to it. You are the data controller under GDPR — not us. The system uses Row Level Security on every table, rate limiting on every public endpoint, and no credentials are ever stored in client-side code.

Frequently asked questions.

Getting started

Features

Billing

Technical